01202 533 532

Care par excellence

 enhancing life.

It is our belief that when one starts to look for care at home for a loved one or for themselves they need the confidence of straight talking and a system which makes drawing up a package of care as simple and straightforward as possible.

We pride ourselves on quality and encourage independence whilst maintaining dignity and respect. We only deliver to the level of care that we would expect for our own relatives, loved ones and vulnerable friends. We will always be there to advise you on the best way to fulfill your care needs and understand that everyone is different and therefore will want different things within their care arrangements. We will visit you to discuss your needs, listening to what you want and will draw up your care plan according to your needs and wishes.

About Tender-Care Services Limited.

Abby Russell is the Director and Registered Manager of Tender Care Services Limited; a Domiciliary Care Agency established in 2001 and registered with the Care Quality Commission in October 2003. Abby began her caring career on the Isle of Wight in 2006. Abby holds a diploma in Palliative Care, NVQ qualification in level 2 and 3 and currently working towards the QCF Level 5 Diploma in Leadership for Health & Social Care (Adults).

Abby manages the day to day running of the agency supported by an Assistant Manager and four senior Care Officers. The agency is located on the main Wimborne Road which runs through Moordown, accessible by bus routes. Care is currently delivered in the surrounding area of Bournemouth. Care workers wear an agency uniform and identification badges.

The Office is open from 7am to 4pm Monday to Thursday and 7am to 3pm Fridays. An on-call service operates outside these hours up until 9:30pm.

Care to the Community.

Tender Care provides care to adults (over 18 years), Mental Health, Physical Disabilities, Learning Difficulties, Alzheimer’s Disease and Dementia, Older People and Sensory Impairment.

We offer Palliative Care by a small and select team who are experienced in caring for those through the end of life process. We provide domiciliary care of the highest standard to adults within their own homes. We encourage independence whilst maintaining respect and dignity enabling them to remain at home.

Respite Care.

We provide a service to those who rely on relatives or friends for their care but would like to give that person a break from time to time.

Most people would like to get out and about occasionally and would like someone to take them out for a couple of hours or for assisted shopping outings. We offer a sit-in service for afternoon companionship.

  • Customers visited 9+ times a week 34.0%
  • Customers visited 6 times a week or more 54.2%
  • Customers visited twice a week or more 81.4%

Assistance with every day tasks.


Meal preparation, assist with and monitor food and fluid intake.

Pension collection, shopping, chaperoned respite outings and assisted hospital visits. Afternoon companionship sits.

Assistance with early morning personal care including washing, dressing, bathing and toileting.

Encouragement and support with taking medication.

Appointment escort.

Foot care by qualified Podiatrist.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“To all the carers that have looked after Uncle Eric the past 18 months, you have all been Angels. Thank you for all that you have done for him, he is deeply missed and your kindness will always be appreciated”.

Jackie and Len Roberts

“To all the care team who cared for my wife throughout her illness. Because you’re all so very thoughtful we wanted to let you know how much your kindness meant. Thank you very much”.

Brian Black

“We just wanted to say thank you for all you do for our Grandparents – it may not always seem that way but everything you do is greatly appreciated”.


“I would like to express my thanks for the way you all cared for Bob. All of you became friends and already I miss you. Love to you all and thanks again”.

Mrs Rosemary Sangar

“Thank you for the care you gave to our Dad Bertie in the short time that you cared for him. We felt very confident leaving you with his care; it was exactly what we were hoping for”.

Maureen and Jeff Clark

“Thank you very much for your kind professional attention. I do not know how we would have managed, if you had not stepped into the break. Love to you all”.

Mr and Mrs Edward Price

 The Care Team

Tender-Care boasts a professional, experienced and highly motivated friendly care team with a positive and ‘can do’ attitude who are all POVA (Protection of Vulnerable Adults) and DBS checked (disbarring service formerly known as CRB). Training is high on our agenda and is monitored, maintained and supervised. We have a rigid employment selection process and staff members must be of the right temperament and attitude in the first instance. We carry out regular spot checks, supervision and monitoring of the care team at a maximum of 3 monthly intervals and we ensure our care is maintained at the highest possible level.

Abby Russell

Abby Russell


I was born in Devon, and grew up in Africa, returning to England in 2006. I settled in Bournemouth and continued my caring career by joining Tender Care. Angela Fraser the Director of Tender care offered me the position as her assistant in 2009. Angela chose to follow a new and exciting path in December 2013 and I then became the sole Director and Registered Manager of Tender Care.

I have travelled the world and have visited all the continents and 49 countries, I love to travel, experience different cultures and the beauty of nature. My family are important to me, I have an extended family who live in different parts of the world, however I am fortunate enough to have my son, daughter and their beautiful grandchildren live locally.

The work that we do can make such a difference to people’s lives, I am very proud of the Care we offer, and of the entire care team and the excellent reputation that Tender Care enjoys is down to each and every one of them – carers are exceptional people who have great qualities.

Camilla Russell

Camilla Russell


I am 30 years old, born and raised in Zimbabwe. I arrived in England with my Mum in 2006, worked in Jersey for a while and came to Bournemouth in the April. I have a 3 year old son who also demands a lot of attention!

I joined Tender Care in April 2006 as a Care Assistant and worked my way up to my current position. I became the Care Co-ordinator in 2008 working alongside Angela Fraser and I have held this position ever since.

I am currently studying to become the company’s trainer.

Co-ordinating is very challenging and at times stressful however the sense of satisfaction once it’s all in place far outweighs the challenges.

I particularly enjoy carrying out assessments and reviews and inputting all the information on the system.

Jackie Langridge

Jackie Langridge


My parents come from Birmingham and moved to Bournemouth when I was 2 years old and I have lived here ever since. I have 2 grown up daughters, 1 grandchild and a dog. Whilst my children were growing up I worked in a well known supermarket.

Several years ago my manager was looking for someone to help in looking after his mother which involved cooking, cleaning, shopping and companionship. After giving it some thought I thought I might like to do this and that’s how my career in care work began. My children had left home and I thought it was my turn to do a job that I loved. I looked at a number of Care Agencies and found Tender Care!

I have been with Tender Care now for 7 years. I started with Tender Care as a Care Assistant and Abby encouraged and supported me in achieving NVQ in levels 2 and 3. I was promoted to a Duty Officer in 2010. I progressed up the ladder to Senior Officer and the rest is history!

I get great support and my confidence has grown and continues to grow. I work with a great team. I love the job and making the difference to the people we look after is important to me – we make the difference to their day.



Years combined experience


Satisfied Customers

Tender care services

More Info

Feel free to drop us a line, either through our contact form or just give us a ring instead. We are always happy to answer any questions or queries you may have. We check our email regularly and will get back to you quickly.

Address: 756 Wimborne Road,
Bournemouth, Dorset. BH9 2DZ

Phone: 01202 533 532

Office hours: 7am – 4pm Mon – Thursday
7am – 3pm Friday
On call service until 9:30pm

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